REGISTRATION

Q. How do I register?

A. To start, you have to register an account with Music Book Shop Online.

For Quick Registration,

1. Go to https://www.pianoshop.sg

2. Click on Register (in the upper right corner)

3. Fill in the form and click Submit Form.

4. Your account is now setup and you can proceed with your ordering.

Once you've logged in, you can click on My Account at the top of the page to view, edit or provide more information of your profile.

ORDERS

Q. How do I place my order?

A.

1. Select the books that you want and click Add to Cart.

2. Go to the Shopping Cart, choose quantity, arrange delivery and click Submit Order.

3. You will be guided to order details page to complete your payment.

4. You can choose PayPal credit card payment or bank transferring.

5. Once payment is approved, you will receive an order confirmation on screen and via your registered email.

Q. What is Favorite Products?

A. Favorite Products contains a list of items you selected for your reference or for future purchase.

Q. Can I change items or cancel my order?

A. You cannot change items or cancel your order once your order has been confirmed and delivered.

Q. Can I return or exchange my purchase?

A. All books, once sold are non-returnable or exchangeable except for the following:

 • Books received are different from what you have ordered; i.e. wrong books are delivered.

 • Book is damaged or not in desired condition upon delivery.

All reporting of above situation must be made within 3 days upon receiving of goods. All returned products must be returned to us in their original condition/packaging and must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification.

Q. How can I check or track my order?

A. You can check your order status on MY ACCOUNT / ORDER MANAGEMENT.

PAYMENT

Q. What are the payment options?

A. 

 • We accept Visa Card, MasterCard, American Express Card via PayPal.

 • We accept bank transferring online.

DELIVERY

Q. What are your shipping types and charges?

A.

SELF-Collection

Select Self Collection if you wish to collect from our store. No delivery charge applies.

LOCAL Delivery

 • Orders S$300 and above – Free

 • Orders below S$300 – Delivery Charge S$15

OVERSEAS Delivery

Shipping Charge depends on the shipping location and weight of the items.