Online Store Policy

1. Order Acceptance Policy

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Singapore Piano Shop reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

2. Order Cancellation Policy

You cannot cancel an order (or part of an order) once payment has been made and products have been delivered or picked up. 

You can only cancel an order before delivery or pick up, however, a cancellation charge of 20% of the order will be imposed.

3. Return Policy

All products, once sold are non-returnable. However, exceptions will be made for defective products which requires you to report to Customer Service within three (3) days from the date of acceptance of the delivery. All defective products must be returned to us in their original packaging and must be accompanied with the sales invoice. The date of purchase and serial number must be eligible to read for verification. Please give a brief description of the product defectiveness. Return is applicable for:

• local returns, Singapore only; and

• return of products must be made at the designated place.

4. Exchange Policy

Once a product has been sold, there shall be no exchange of products with the exception of the following circumstances:

• Products received are different from what is stated on the invoice; i.e. wrong goods are delivered; and

• Product is defective.

If the product(s) received is wrong or defective, there will be a one-to-one exchange for the same product. To exchange a product or if there is a missing product, please contact us within 3 days upon receiving the goods. Please contact us within 3 business days upon receiving the goods if there should be any missing item(s) from your order. Our representative will arrange to deliver the missing item(s).

• Local Exchange Policy

Exchange of product(s) will be arranged at the designated place.

All products to be exchanged must be returned to us in their original packaging accompanied with the sales invoice. The date of purchase and serial number must be eligible to read for verification.

5. Pricing Policy

Singapore Piano Shop reserves the right to make adjustment to the published price of any product, this may be due to error, product discontinuation, stock clearance, price changes by manufacturers and distributors.

6. Delivery and Receiving of Orders (for Home Delivery)

During delivery of the product, if there was no one to receive the product, the product(s) shall be delivered back to our shop. And no more free delivery.

Upon receiving the product(s), the receiver is required to sign on the delivery note, indicating his/her name and contact number. If the receiver is receiving on behalf, he/she is advised to produce a copy of the customer’s email notification.